Achieving Operational Excellence Together with You

We ensure successful and lived processes

Time and again, we find that despite the greatest IT standardisation, some of our customers’ processes or sub-processes are best supported by customised software. The consequence of high user acceptance also ensures accepted and lived solutions.

Our software developers work in close cooperation with the specialist departments of our customers and our customer consultants with many years of experience in over 20 different industries. Our development process management is transparent, reliable and documented at all times.

We develop your individual solution on the basis of an existing concept and/or on the basis of a process check carried out by us.

Managing updates and rollouts securely

Changes such as operating system updates represent a strategically relevant risk. Accordingly, upgrade or replacement projects must be planned and organized proactively to safely achieve their goals.

The Migration Database (MDB) optimally supports companies in the process management in planning, executing, and controlling all rollout processes and main activities along the lines of in-place upgrades or hardware replacements.

From the start of the project, user-request functions can collect requirements for the future digital workplace and, for example, clean up software inventories. In addition to user requirements, complications during the transition can be prevented by the MDB, for example, by detecting missing prerequisites for the transition.

During the transition, a scheduling module with an integrated communication concept supports the entire time scheduling of the transition. In case of bottlenecks or absences, immediate action can be taken. Fast support for migration errors can be provided through dedicated monitoring and effective ticketing.

Put recurring processes and tasks in safe hands.

Thanks to our high level of expertise, identification with our customers and continuous employee development, we enable you to outsource partial or entire process management to us. We support you in this process, starting with the description and structuring of the actual processes and the transition phase, and offer the best possible transparency of the processes outsourced to us from the starting point of the outtasking.

If required, we can use our own or tools provided by you, which guarantee a high level of process reliability and quality through comprehensive process management functions. This ensures optimal efficiency even in the event of fluctuating process loads, system and organisational disruptions or long process runtimes.

Our customer satisfaction consultants work with you to define KPIs, checklists and state-of-the-art reports to ensure that the success of outtasking is always measurable and continuously improved. In this way, you or your service desk can find out about the current and completed processes at any time and independently control important process key figures.